JULY 2026
I. PRIVACY POLICYย
This privacy policy applies to any type of data processed by cocinoNcasa, whether personal data of individuals and private end-customers or contact details of entities and/or self-employed professionals. All of them shall be collectively referred to as USERS.
We will reflect and update any changes to data processing in this policy; therefore, we recommend that USERS review it frequently and, should any questions arise, please write to us at privacidad@cocinoNcasa.es.
1. Who are we?
Valroy Sinergias S.L., registered in the Valencian Mercantile Registry at Volume 11419, Book 8697, Folio 206, Section 8, Sheet number V212521 with Tax ID Number B56203250 and registered address at C/ Almirante Cadarso 26, Valencia, Espaรฑa, operating under the trade name cocinoNcasa (from now on cocinoNcasa) is the Controller of the USERS’ personal data and informs them that such data will be processed in accordance with the regulations applicable to the USER and, specifically, in compliance with European data protection regulations.
2. What is personal data?
Personal data is any information that, either independently or combined with other available information, identifies or makes it possible to identify a natural personโdirectly or indirectlyโsuch as a first name, surname, image, voice, postal address, email address, telephone number, official identity documents, etc., and/or that relates to a natural person, such as their current account number, credit and/or debit card number, IP address, physical condition, tastes, preferences, habits, and behavior, and/or the products or products and services they contract for, and/or information regarding web browsing obtained through cookies.
3. What data do we process?
The types of personal data to be processed will depend on the specific processing activity to be carried out and, in any event, will be strictly limited to what is necessary for such processing.
By checking the corresponding boxes and entering data into the fields marked with an asterisk (*) on the contact form, USERS expressly, freely, and unequivocally acknowledge that their data is necessary for the service provider to address their request, while the provision of data in the remaining fields is voluntary. The USER guarantees that the personal data provided to cocinoNcasa is accurate and assumes responsibility for communicating any changes to said data.
cocinoNcasa will process the data necessary to fulfill the processing purposesโwhich will be requested at any given time depending on the specific caseโsuch as:
- User’s full name.
- Postal address and contact email.
- Address designated for product delivery.
- Contact telephone number.
- Invoices for the products and/or services purchased.
- Payment method details.
- Data derived from profiling performed on each user regarding their interactions and interests stored in their registered user profile.
4. Types of USERS
In general, the personal data of the following USERS will be processed in accordance with the PRIVACY POLICY and/or COOKIE POLICY::
- USERS visiting the Website and/or social media.
- USERS requesting information, products, and/or services through the various contact channels available on the Website, or alternatively,
- USERS registered on the Website.
5. Data processing, purpose, legal basis, and retention periods
cocinoNcasa carries out the following personal data processing activities:
- Purpose of processing: To respond to inquiries or requests submitted via the various contact channels available on the WEBSITE.
- Legal basis: Execution of the request, provision of the contracted services or proper review of their delivery, as well as compliance with legal obligations arising from said provision.
- Recipients: No data is transferred to third parties.
- Retention periods: Until the inquiries or issues raised have been resolved.
- Purpose of processing: Management of the registered user account.
- Legal basis: Informed and express consent given by the user upon registration.
- Recipients: No transfers to third parties are made.
- Retention periods: For as long as the user’s account remains active.
- Purpose of processing: Management, invoicing, and collection of the contracted products and/or services.
- Legal basis: Pre-contractual, contractual, and/or post-contractual performance. Additionally, should it be necessary to carry out collection procedures or claims regarding products and/or services, data processing will be conducted based on the legitimate interest of defending the rights and interests of cocinoNcasa.
- Recipients: To ensure the proper contractual execution regarding the products and/or services, data may be shared with: Public bodies and administrations; financial institutions (for the management of collections and payments); technology service providers; and logistics, transport, and delivery service providers and collaborators.
- Retention periods: Until the termination of the contract for the products and/or services and/or the registered USER’s account, as well as for the duration of statutory billing and/or accounting retention periods.
- Purpose of processing: Sending of periodic communications and/or newsletters.
- Legal basis: Informed and express consent of the USER granted upon subscribing to said communications.
- Recipients: Marketing and advertising companies.
- Retention periods: For as long as the USER remains subscribed, with the option to unsubscribe via the channels made available to them.
- Purpose of processing: Manage registration and participation in activities, promotions, and/or contests organized by cocinoNcasa.
- Legal basis: Informed and express consent of the USER granted upon subscribing to the activity.
- Recipients: Organismos y Administraciones Pรบblicas encargadas de la supervisiรณn de la actividad.
- Retention periods: For the duration of the activity and/or the respective contest.
- Purpose of processing: To recognize and distinguish USERS and their ways of interacting with the WEBSITE, and to optimize the services offered by cocinoNcasa on it.
- Legal basis: Informed and express consent given by the USER upon visiting THE WEBSITE or social media profile and accepting and/or configuring cookies.
- Recipients: Third-party recipients of the cookies and/or social network controllers identified in each case.
- Retention periods: As long as the user does not delete them and/or for the periods indicated for each cookie.
6. Data Processors and Recipients
The personal data processed may also be processed by external collaborators acting as data processors for cocinoNcasa in order to carry out the following activities:
- IT products and services, hosting products and services, and telecommunications networks.
- Labor, accounting, and/or legal management products and services.
- Secure payment gateway.
- Information archiving, information management, and information destruction products and/or services.
- Transportation services.
- Marketing and advertising products and services.
cocinoNcasa will not transfer personal data to any third party without first informing the data subject and obtaining their consent, and only in limited cases.
In such cases, they will all maintain the same level of protection for their personal data as pledged in this PRIVACY POLICY and/or in applicable data protection or cybersecurity regulations.
We enter into confidentiality and data processing agreements with our collaborators, service referrers, and service providers. Furthermore, we ensure that they all adhere to the highest standards of confidentiality as well as best practices regarding privacy and security, and we periodically review these standards and practices.
Notwithstanding the foregoing, cocinoNcasa may share information or personal data with third parties in the following cases:
- In compliance with applicable laws and regulations, legal processes, or an order from a competent authority;
- To pursue violations committed during normal operations, as well as to enforce compliance with financial obligations incurred through the contracting of services.
- To detect, prevent, or address technical, fraud, or security issues and/or to protect the rights, property, or safety of individuals.
7. International transfers
cocinoNcasa informs that no international transfers of USER data are carried out.
8. Where do we get the data from?
We obtain USERS’ data from the following sources:
- Data provided directly by USERS who have contacted us via the various communication channels available on the WEBSITE and/or social media.
- Data provided by USERS upon registration via the form available on the WEBSITE.
- Through the cookie system, cocinoNcasa will obtain certain data regarding the browsing activity of users visiting the Website, provided that the user has previously accepted the COOKIE POLICY.
If you choose to pay for services using a bank or credit card, you will be redirected to the Stripe secure payment platform, which will process your banking and personal details securely. cocinoNcasa does not have access to your bank card data. For information on how Stripe protects your data and processes payments, please consult Stripeยดs Privacy Policy.
9. Exercise of rights
cocinoNcasa informs personal data subjects that they have the following rights:
- Access: allows the data subject to obtain information as to whether or not cocinoNcasa is processing personal data concerning them and, if so, the right to obtain information regarding the personal data undergoing processing.
- Rectification: allows for the correction of errors and the modification of data found to be inaccurate or incomplete.
- Erasure: allows personal data to be erased and cease to be processed by cocinoNcasa, unless there is a legal obligation to retain them and/or other legitimate grounds for their processing by cocinoNcasa do not prevail.
- Limitation: allows the data subject to request that cocinoNcasa apply measures to the personal data being processed in order to limit processing while the accuracy of the data or the legitimacy of the processing is verified, or to prevent their modification orโwhere applicableโtheir erasure or deletion, so that they may be preserved as evidence or as a basis for claims.
- Right to object: under certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. cocinoNcasa will cease processing the data, except for compelling legitimate grounds or for the exercise or defense of potential claims.
- Portability: allows the data subject to receive their personal data and/or have it transmitted directly to another controller in a structured, commonly used, and machine-readable format.
The holder of personal data rights may exercise their rights of access, rectification, erasure, restriction of processing, objection, and data portability, or revoke their consent, by means of a written communicationโproviding a photocopy of their national ID card or official identification document if necessaryโaddressed to cocinoNcasa at the following email address: privacidad@cocinoNcasa.es.
10. Data Protection Officer and complaint to a supervisory authority
If you have any questions or require further information regarding this matter, please do not hesitate to contact cocinoNcasa via email at privacidad@cocinoNcasa.es.
And to remind you of the address of the Spanish Data Protection Agency for any complaints and/or additional information regarding your rights at http://www.aepd.es.
11. Security and guarantees
cocinoNcasa commits to adopting all security measures within its power to guarantee the security of personal data and prevent its alteration, loss, unauthorized processing, or unauthorized access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed, all in accordance with applicable regulations.
12. Minors
cocinoNcasa directs the WEBSITE to individuals over the age of 18. Therefore, should a minor wish to request information regarding cocinoNcasa products or services, we ask that they do so with the prior authorization of their parents or guardians.
cocinoNcasa does not knowingly collect information from individuals under the age of 18 without the express written authorization of the minors’ parents and/or guardians. Furthermore, cocinoNcasa will implement appropriate technical measures to prevent minors from contracting the services offered by cocinoNcasa without the express consent of their parents or guardians.
If cocinoNcasa detects that a minor is using this WEBSITE, requesting information, and/or attempting to contract a service without the authorization of their parents and/or guardians, it will delete the submitted information and notify the competent authority or body. To this end, cocinoNcasa requests everyone’s cooperation: should anyone become aware of the disclosure and/or use of any such data, please report it via the provided email address so that appropriate action may be taken.
II. COOKIE POLICY
1. What is a cookie?
A cookie is a file that is downloaded to the USER’s device when accessing and using this WEBSITE, in order to store and retrieve information regarding browsing activity on the WEBSITEโsuch as the pages visited and the number of pages viewed, the frequency and recurrence of visits, the duration of the visit, etc.
2. What types of cookies are there?
- Depending on the entity managing them:
- First-party cookies: cookies sent to your device from our own systems or domains, from which we provide the service you request on the WEBSITE.
- Third-party cookies: cookies sent to your device from a system or domain not managed by us, but rather by another collaborating entity.
- Depending on the length of time they remain active:
- Session cookies: cookies that store the necessary information during the session/visit and the changes related to it.
- Persistent cookies: cookies stored on the hard drive, and the WEBSITE reads them each time a new visit is made. A persistent cookie has a specific expiration date. The cookie will cease to function after that date.
- According to purpose:
- Technical & functional cookies: cookies that allow the USER to navigate a website, platform, or application and use the various options, products, and services available on it.
- Analytical cookies: cookies that allow the party responsible for them to track and analyze the behavior of USERS on the websites to which they are linked. The information collected through this type of cookie is used to measure activity on the websites, applications, or platforms and to create browsing profiles of the USERS of said sites, applications, and platforms, in order to make improvements based on the analysis of usage data regarding the service.
- Advertising cookies: cookies that enable the most effective management of advertising spaces that the publisher may have included on a webpage, application, or platform used to provide the requested service, based on criteria such as the published content or the frequency with which ads are displayed.
- Behavioral advertising cookies: cookies that collect information regarding the USER’s personal preferences and choices (retargeting) to enable the most effective management of advertising spaces that the publisher may have included on a webpage, application, or platform used to provide the requested service.
- Social Media cookies: cookies set by social media platforms within the products and services to allow you to share content with your friends and networks. Social media platforms have the ability to track your online activity outside of the products and services. This may affect the content and messages you see on other products and services you visit.
- Affiliate cookies: cookies that enable the tracking of visits originating from other websites with which the WEBSITE has an affiliate agreement (affiliate companies).
- Security cookies: store encrypted information to prevent the data contained within them from being vulnerable to malicious attacks by third parties.
3. What types of cookies are used, and how is personal data processed?
You can check and configure the cookies used on this website by clicking the Revisit Consent widget in CookieYes.
4. How do I delete, block, or disable cookies?
Please be advised that if you wish to delete, block, or disable the use of cookies, you may do so at any time by modifying the settings of your preferred browser.
Delete cookies from the device
Cookies already on a device can be removed by clearing the browser history, which deletes cookies from all visited websites.
However, some saved information may also be lost (for example, login data or website preferences).
Manage site-specific cookies
To have more precise control over site-specific cookies, USERS can adjust their browser’s privacy and cookie settings.
Block cookies
Although most modern browsers can be configured to prevent cookies from being installed on devices, doing so may require manually adjusting certain preferences each time a site or page is visited. Furthermore, some products, services, and features may not function correctly (for example, profile-based logins).
How do you delete cookies from the most common browsers?
5. Modification of Cookie Policy Terms
cocinoNcasa may modify this COOKIE POLICY to comply with legislative or regulatory requirements, or to adapt the policy to instructions issued by the Spanish Data Protection Agency; therefore, the USER is advised to visit and read it periodically.
III. SOCIAL NETWORKS
cocinoNcasa uses the official social media profiles on Instagram, Facebook and Tiktok (hereinafter the OFFICIAL SITES).
Access to and use of the OFFICIAL SITES require acceptance of the specific conditions set out in this social media section, the LEGAL NOTICE, and the PRIVACY POLICY, as well as the policies and rules of the social media platforms FACEBOOK, INSTAGRAM, and TIKTOK.
However, the general operation of social networks is governed primarily by the terms established by the owner and/or provider of the social network and, secondarily, by these conditions.
cocinoNcasa may remove from its OFFICIAL SITES any information that violates the rules established in the LEGAL NOTICE or the PRIVACY POLICY, or that contravenes the law, morality, or public order.
Likewise, social media operators or providers may remove content thatโwhether on their own initiative or following a report by another USERโviolates the rules or operating guidelines established by the provider of each respective network.
To unfollow the OFFICIAL SITES, the USER must follow the steps indicated in the operating and usage terms of each network provider; cocinoNcasa cannot intervene in this process.
However, cocinoNcasa reserves the right to create, edit, modify, and/or delete sites, profiles, and accounts without prior notice.
The social media profiles and accounts are intended for individuals over the age of 14. However, the OFFICIAL SITES are intended for adults; therefore, minors over the age of 14 must not register for or use any service offered on the OFFICIAL SITES or on any cocinoNcasa social media profile or account, nor provide any personal information.
cocinoNcasa will take the necessary steps to prevent the use of the OFFICIAL SITES and/or social media profiles or accounts by minors, to the extent possible.
El USUARIO podrรก publicar e intercambiar informaciรณn y contenidos, asรญ como establecer comunicaciรณn entre varios USUARIOS, siempre que el uso no trascienda de un uso particular y, en ningรบn caso, tenga una finalidad econรณmica o comercial.
The USER may publish and exchange information and content, as well as communicate with other USERS, provided that such use remains strictly for personal purposes and, under no circumstances, serves an economic or commercial purpose.
The USER is required to make reasonable use of the OFFICIAL SITES and their content, in accordance with their intended purpose and functionality, as well as established customs, morality, applicable laws, these rules, and the rules and policies published by social media platforms. The USER shall be solely responsible for any information, images, opinions, references, or content of any kind that they communicate, host, transmit, make available, or display via the OFFICIAL SITES.
cocinoNcasa shall not be held editorially responsible for content published by the USER and expressly declares that it does not endorse any of the opinions published by USERS on the OFFICIAL SITES; the person posting such opinions bears sole responsibility for the consequences thereof.
In any event, the use of the OFFICIAL SITES for illegal or unauthorized purposesโwhether for economic gain or notโis prohibited; more specifically, and without limiting the generality of the foregoing, the following are prohibited:
- Hosting, storing, disseminating, publishing, distributing, or sharing any content that may be considered a violationโin any formโof the fundamental rights of third parties regarding honor, image, and personal and family privacy, as well as data protection and, most notably, the rights of minors.
- Hosting, storing, disseminating, publishing, distributing, or sharing images or photographs that contain images or personal data of third parties without having obtained the appropriate consent from the data subjects.
- Hosting, storing, disseminating, publishing, distributing, or sharing any content that violates the confidentiality of communications, infringes upon industrial and intellectual property rights, or breaches regulations governing the protection of personal data.
- Reproducing, distributing, making available, or otherwise sharingโwhether within or outside the OFFICIAL SITESโphotographs or images that have been made available by other USERS.
- Hosting, storing, disseminating, publishing, distributing, or sharing any material or information that is illegal, racist, obscene, pornographic, abusive, defamatory, misleading, fraudulent, or in any way contrary to morality or public order.
- Using the service to insult, defame, intimidate, violate the image rights of, or harass other USERS and/or third parties.
- Introducing computer viruses or defective files, or hosting, storing, distributing, or sharing any other material or computer program that could cause damage to or alteration of the content, programs, or systems of the OFFICIAL SITES.
- Using the OFFICIAL SITES to send advertising or commercial communications, to transmit messages for advertising purposes, or to collect data for the same purpose.
- Using the OFFICIAL SITESโregardless of their purposeโto send unsolicited mass and/or repetitive emails to multiple recipients, or to transmit third-party email addresses without their consent.
- Impersonating another person for any purpose.
cocinoNcasa may notify and cooperate in a timely manner with the competent police, judicial, and/or administrative authorities if it detects any illegal use of the OFFICIAL SITES.
The USER is hereby informed that the content and services offered through the OFFICIAL SITESโincluding text, graphics, images, animations, musical compositions, videos, sounds, drawings, photographs, all comments, presentations, and HTML code, as well as trademarks, trade names, or distinctive signs appearing therein (without this list being exhaustive)โare protected by intellectual and industrial property laws. Ownership of the rights to any of the aforementioned content may belong either to cocinoNcasa or to third-party natural or legal persons.
The publication of the aforementioned content via the OFFICIAL SITES shall in no case imply the assignment, waiver, or transferโwhether in whole or in partโof the ownership of the corresponding intellectual and industrial property rights from cocinoNcasa and/or its legitimate third-party rights holders to the USER.