JULY 2026

I. TERMS AND CONDITIONS OF CONTRACT

This document sets forth the General Terms and Conditions governing the purchase of products and weekly subscription services offered via the website https://www.cocinoNcasa.es (hereinafter, the “TERMS AND CONDITIONS”). These are owned by Valroy Sinergias SL, trading under the brand name cocinoNcasa (hereinafter, cocinoNcasa), whose contact details also appear in the Legal Notice on this website.

These TERMS AND CONDITIONS will remain published on the website and available to the CLIENT to reproduce and save as confirmation of the contract; they may be modified by cocinoNcasa at any time. It is the CLIENT’s responsibility to read them periodically, as the terms in effect at the time of subscribing to the service will apply.

Acceptance of this document implies that the CLIENT:

• He or she has read, understand, and comprehend what is set forth herein.
• He or she is a person with sufficient capacity to enter into a contract.
• He or she assumes all obligations set forth herein.

These TERMS AND CONDITIONS OF CONTRACT shall remain in effect indefinitely and shall apply to all transactions made through the cocinoNcasa website.

Identity of the contracting parties

On the one hand, the company providing the products and services contracted by the CLIENT is Valroy Sinergias SL, with VAT number B56203250, with its registered office at C/ Almirante Cadarso 26, 46005, Valencia, España and with customer service phone number (34) 960 397 005.

And on the other, the CLIENT, who is any person placing an order for the services offered by cocinoNcasa through the website.

Subject matter of the contract

The purpose of this contract is to govern the contractual purchase-and-sale relationship established between cocinoNcasa and the CLIENT at the moment the latter checks the corresponding box during the online purchasing process.

The contractual purchase-and-sale relationship entails a weekly subscription for food products organized by recipes—which the CLIENT will subsequently prepare at home following instructions provided by cocinoNcasa—delivered to the CLIENT´s home or a pickup point in exchange for a specific price publicly displayed on the website.

The services are provided via a weekly subscription. The contract will renew weekly under the same terms and conditions agreed upon, unless the CLIENT cancels the subscription.

The CLIENT may cancel an active subscription at any time via the user area on the WEBSITE, but cannot cancel a weekly order that has already been confirmed. Orders are confirmed on the Tuesday prior to the following Monday —the scheduled delivery day. Therefore, cancelling an active subscription after an order has been confirmed will take effect starting with the delivery scheduled for two Mondays later. cocinoNcasa reserves the right to notify the CLIENT of exceptions to this rule on a case-by-case basis.

Procurement procedure

To access the products and services offered by cocinoNcasa, the CLIENT must be of legal age and a resident of an area in Spain where cocinoNcasa offers said products and services.

The CLIENT is not required to have a registered username and password on the WEBSITE to subscribe to the service. However, to access the service and manage orders, the CLIENT must freely and voluntarily provide the requested personal data; such data will be processed in accordance with applicable Spanish and European data protection regulations and this website’s PRIVACY POLICY.

Information is provided regarding the procedure for contracting and using the products and/or services, which shall be governed by the following order of conditions:

1. General terms and conditions of contract.
2. Order shipping and delivery.
3. Right of withdrawal.
4. Complaints and online dispute resolution.
5. Force Majeure.
6. Competence.
7. Overview of the offer.
8. Price and validity period of the offer.
9. Transportation costs.
10. Payment method and expenses.
11. Credits and discounts.
12. Purchasing process.
13. Severance and suspension or termination of the contract.
14. Disputes.
15. Governing law and jurisdiction.

1. GENERAL CONTRACTING TERMS AND CONDITIONS

Unless otherwise agreed in writing, placing a subscription order with cocinoNcasa constitutes acceptance of these TERMS AND CONDITIONS by the CLIENT.

The Contract does not become binding until cocinoNcasa has accepted the CLIENT’s order. cocinoNcasa reserves the right to reject an order without providing a reason.

No stipulation made by the CLIENT may differ from these TERMS AND CONDITIONS OF CONTRACT, unless expressly accepted in advance and in writing by cocinoNcasa.

cocinoNcasa services are provided to individuals in the Valencian Community within the service coverage areas defined by postal codes.

cocinoNcasa services are not intended for resale. cocinoNcasa reserves the right to refuse orders that exceed normal household consumption.

Images and illustrations of products and services in printed materials and/or on the website do not always match the appearance of the products and services actually delivered. cocinoNcasa reserves the right to substitute advertised products with other suitable products at the time of delivery. Reasons for substitution include, but are not limited to, stock shortages, raw material shortages, or the need for substitution for other reasonable grounds. In any event, cocinoNcasa guarantees that substituted products are suitable in relation to the products and services ordered and are never of inferior quality.

2. ORDER SHIPPING AND DELIVERY

The delivery timeframe for the first order ranges from 7 to 13 calendar days, depending on the day of the week the subscription is activated via a successful payment. The delivery date for the first order is always communicated to the CLIENT prior to payment and included in the order confirmation. For subsequent weekly renewal orders, the delivery timeframe is 6 days (orders are renewed on Tuesdays and delivered the following Monday). These terms apply provided that full payment for the order has been confirmed.

cocinoNcasa delivers food within the Valencian Community, specifically within the service coverage areas defined by postal codes. Deliveries are made weekly to the address specified by the CLIENT as the delivery address (the “Address”).

In the event that cocinoNcasa fails to deliver the goods within the specified timeframe due to the unavailability of the product or service, the CLIENT shall be informed and entitled to cancel the order and receive a full refund of the amount paid at no cost, without incurring any liability on the part of cocinoNcasa for damages.

cocinoNcasa shall not be held liable if the delivery of the product or service fails to take place because the data provided by the CLIENT is false, inaccurate, or incomplete.

A change of address is applicable if the change was communicated to cocinoNcasa no later than 7 calendar days prior to the delivery of the order. cocinoNcasa may notify of exceptions to this condition in specific cases.

If delivery cannot be made as previously established, cocinoNcasa may fulfill its obligation by delivering the order to an adjacent home or business, provided the CLIENT has previously authorized such delivery. Adjacent homes or businesses are those located in the same building as the delivery address.

If an order cannot be delivered to a neighboring home or business, cocinoNcasa may fulfill its delivery obligation by leaving the order at a location at the delivery address specified by the CLIENT—including, but not limited to, outside the main entrance. In such cases, cocinoNcasa is not responsible for verifying the suitability of the delivery locations designated by the CLIENT.

Delivery shall be deemed to have taken place at the moment the carrier has made the products available to the CLIENT and the CLIENT—or their representative—has confirmed receipt of the delivery.

The distributor shall have the right to request proof of identity or order confirmation to ensure delivery. The distributor shall have the right to refuse delivery of an order if such documentation cannot be presented.

It is the CLIENT’s responsibility to inspect the products upon receipt and to note any justified reservations or claims on the delivery receipt document.

Responsibility for the status of the order—including the risk of loss or damage—passes to the CLIENT upon delivery of the order at the agreed shipping location. Under no circumstances shall cocinoNcasa be held liable for any damage or loss occurring after the order has been delivered.

If delivery cannot be completed for valid, objective reasons or in accordance with any of the aforementioned options, cocinoNcasa reserves the right to charge the full value of the order. In such a case, cocinoNcasa is under no obligation to make any further delivery attempts. The CLIENT is responsible for any additional costs incurred as a result of a failed delivery attempt.

Food and Responsibility

cocinoNcasa’s products and services do not accommodate the CLIENT’S specific food allergies or intolerances, nor other dietary requirements—including, but not limited to, beef, pork, or other hypersensitivities. Nuts and other allergens may be present in cocinoNcasa’s products and services.

Before use, the CLIENT is required to read the recipe charts and carefully follow the instructions and warnings provided therein. The CLIENT must substitute any ingredients that are unsuitable or inappropriate based on their personal needs.

The CLIENT is responsible for safely storing the food after delivery of the order, in accordance with the food handling and hygiene advice found on the Ministerio de Consumo website

3. RIGHT OF WITHDRAWAL

The food products offered are perishable—meaning they can expire or deteriorate within a short period of time. This type of supply is exempt from return.

In any event, the CLIENT is offered the option to lodge a claim regarding any faults or defects in the order within 7 calendar days of delivery—whether online or offline—and, if deemed appropriate, to return the item.

cocinoNcasa will review each claim submitted. If the claim is approved by cocinoNcasa, the CLIENT may obtain a price reduction on their next purchase on the website. This reduction will be equivalent to the value determined by cocinoNcasa based on the flaws or defects present in the disputed order.

4. COMPLAINTS AND ONLINE DISPUTE RESOLUTION

Any claim the CLIENT deems appropriate will be addressed as soon as possible and may be submitted via the following contact details:

Mail:  Valroy Sinergias S.L.; C/ Almirante Cadarso 26, Valencia, España
Phone: (34) 960 397 005
E-mail: info@cocinoNcasa.es

Online Dispute Resolution

In accordance with Article 14.1 of Regulation (EU) No 524/2013, the European Commission provides a free-to-access platform for the online resolution of disputes between the CLIENT and cocinoNcasa—without the need to resort to the courts—through the intervention of a third party known as a dispute resolution body, which acts as an intermediary between the two. This body is neutral and will engage in dialogue with both parties to reach an agreement, ultimately having the authority to suggest and/or impose a solution to the dispute.

Link to the ODR platform: http://ec.europa.eu/consumers/odr

5. FORCE MAJEURE

The parties shall not be held liable for any failure due to force majeure. Performance of the obligation shall be delayed until the force majeure event ceases.

6. COMPETENCE

The CLIENT may not assign, transfer, or convey the rights, responsibilities, and obligations contracted in the sale.

If any provision of these TERMS AND CONDITIONS OF CONTRACT is deemed void or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or modified in any way.

The CLIENT declares having read, understood, and accepted these TERMS AND CONDITIONS OF CONTRACT in their entirety.

7. OVERVIEW OF THE OFFER

All sales and deliveries made by cocinoNcasa shall be subject to these TERMS AND CONDITIONS OF SALE.

No modification, alteration, or agreement contrary to the cocinoNcasa proposal and/or the terms stipulated herein shall be effective unless expressly agreed upon in writing and signed by cocinoNcasa, in which case such specific agreements shall prevail.

cocinoNcasa reserves the right to modify specifications regarding the information provided in its advertising, provided that such changes do not affect the value of the products offered. These modifications shall also apply if, for any reason, the ability to supply the offered products is affected.

8. PRICE AND VALIDITY PERIOD OF THE OFFER

The prices listed for services and products include Value Added Tax (VAT) or any other applicable taxes. Unless expressly stated otherwise, these prices do not include costs for shipping, handling, packaging, shipping insurance, or any other services additional or ancillary to the purchased product.

The prices applicable to each product are those published on the website and will be expressed in euros. The CLIENT acknowledges that the price of certain products may vary in real time.

Before making the purchase, the CLIENT may review all details of the quote online: subscription type, price, shipping costs, subscription charges, discounts, taxes, and the total purchase amount. Prices are subject to change until the order is placed.

Once the order has been placed, the prices will remain the same regardless of product availability.

Once the order is confirmed, the price specified for the subscription, the order, and the shipping of the first delivery will be charged directly to the account or card provided by the CLIENT. Due to technical reasons, it may take a few days for the charge to be processed on the account or card.

For subsequent deliveries, payment will be charged on an ongoing basis every Tuesday prior to the delivery of the weekly order. The CLIENT is responsible for ensuring that the specified account or card has sufficient funds to cover the cost of the contracted service.

cocinoNcasa reserves the right to cancel an order due to obvious errors (including typos) where the price stipulated for the service is manifestly negligible as a result of technical or human error. The order shall be deemed invalid and cancelled; the CLIENT will be refunded the amount paid or offered the option to maintain the order by paying the difference.

Once payment has been made, cocinoNcasa will send an order confirmation—containing all relevant details—to the email address provided by the CLIENT. Upon the CLIENT’s request, cocinoNcasa will issue the corresponding invoice in the name of the CLIENT or the business entity specified at the time the order was placed. This invoice will be sent via email.

Should the CLIENT have outstanding amounts due to cocinoNcasa, payment of the outstanding amount will be demanded. If the CLIENT fails to pay said outstanding amount after receiving notification of the debt, cocinoNcasa will engage a debt collection agency once 10 business days have elapsed since said notification.

For any information regarding the order, the CLIENT may contact cocinoNcasa’s customer service line at (34) 960 397 005 or via email at the address info@cocinoNcasa.es.

9. TRANSPORTATION COSTS

Prices do not include shipping costs or supplementary services, unless expressly agreed otherwise in writing.

Shipping costs will be calculated when saving the cart or quote, as they are based on product weight and the delivery address.

The costs associated with the transport of the products will be communicated to the CLIENT before proceeding to confirm the purchase order.

10. PAYMENT METHODS

cocinoNcasa accepts payment via Visa, Visa Electron, and Mastercard credit or debit cards. To minimize risk, payments are processed through the Stripe secure payment gateway, which connects directly to the relevant bank. This means that the CLIENT’s card information is transmitted directly to the bank, which will have access to the CLIENT’s identifying details and the purchase data, solely in connection with the payment process.

When paying by card, the following details will be requested: cardholder’s name, card number, expiration date, and validation code.

cocinoNcasa does not collect or process any user data regarding card numbers. All data is managed directly by the payment provider. Payment for your order is processed directly with the designated banking institution.

The CLIENT may use a discount coupon prior to completing the purchase, provided they have received one from cocinoNcasa.

Safety Measures

The website employs generally accepted industry information security techniques—such as SSL, secure page data entry, firewalls, access control procedures, and cryptographic mechanisms—to prevent unauthorized access to data. To achieve these objectives, the user/client agrees to allow cocinoNcasa to obtain data for the purpose of authenticating access controls.

cocinoNcasa commits to not allowing any transaction that is illegal, or that is considered by credit card brands or the acquiring bank to potentially damage their goodwill or negatively affect them.

The following activities are prohibited under card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. Furthermore, the following activities are also explicitly prohibited: the sale of alcoholic beverages to persons under the age of 18.

11. CREDITS and DISCOUNTS

The CUSTOMER may use a discount coupon prior to completing the purchase, provided they have received one from cocinoNcasa.

Points or credits earned through the amigo@cocinoNcasa program will be automatically deducted from the price of the next delivery. If the accumulated credit balance exceeds the price of the next delivery, the remaining credit will be applied to subsequent deliveries until exhausted. Unused credit expires after one year.

The CLIENT may publish their personal discount code on their private website, blog, Facebook, or X profile. The code will automatically deactivate after 10 uses. Publishing a personal code on commercial or third-party websites—including, but not limited to, discount sites, commercial blogs, or public forums—is prohibited. Any personal code shared in such locations will be disabled, and any existing credit will be cancelled.

Unless special conditions have been agreed upon, discount codes will operate according to the following rules:

• Discounts cannot be combined with other discounts or promotions.
• Discounts apply only to new customers and cannot be used by individuals living in the same household as existing or former cocinoNcasa customers.
• Discounts cannot be applied after orders have been delivered.
• Discounts cannot be combined with any credit.

12. PURCHASE PROCESS

Any product from the website’s catalog can be added to the shopping cart. The cart displays only the items, quantity, price, and total amount. Once the cart is saved, taxes, charges, and discounts will be calculated based on the payment and shipping details provided.

The shopping cart has no administrative ties; it simply serves as a feature for simulating a quote without any obligation on either side.

The CLIENT can place an order from the shopping cart by following the steps below to ensure it is correctly finalized:

1. Verification of personal data,
2. Verification of billing and shipping addresses,
3. Verification of the initial shipment date and selection of the order delivery time slot,
4. Selection of payment method,
5. Acceptance of terms of contract,
6. Subscription activation (purchase of the service) via payment of the amount.

Once the order has been processed, the system instantly sends an email to the cocinoNcasa management department and another to the CUSTOMER’s email address, confirming the order placement, its status, and the approximate shipping and/or delivery date.

13. DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT

If any of these terms and CONDITIONS OF CONTRACT were to be deemed illegal, void, or for any reason unenforceable, that condition shall be considered severable and shall not affect the validity and enforceability of any of the remaining conditions.

cocinoNcasa may, without prior notice, suspend or terminate the CLIENT’s access to its e-commerce services, in whole or in part, for any valid reason, including, without limitation, if the CLIENT fails to comply with or observe any of the obligations set forth in this document or any applicable legal provision, license, regulation, directive, code of practice, or usage policy.

When cocinoNcasa exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power, or remedy that may be available to cocinoNcasa.

14. DISPUTES

Any potential disputes between CLIENTS and cocinoNcasa are primarily resolved through mutual agreement. If an agreement is not reached, the CLIENT may choose to file a complaint with the Municipal Consumer Information Office (OMIDCO) in Valencia, which resolves disputes between consumers and businesses.

If no agreement is reached through these channels, the conflict shall be resolved in accordance with the procedure prescribed by law and the applicable jurisdiction.

15. APPLICABLE LAW AND JURISDICTION

For any issue or dispute that may arise regarding the WEBSITE, its content, or the services contracted, the CLIENT and cocinoNcasa—expressly waiving any other venue to which they might otherwise be entitled—expressly submit to Spanish law and the jurisdiction of the Spanish courts, specifically the courts of Valencia, unless applicable law mandatorily dictates a different venue or governing law.

Specifically, this waiver shall not apply to CLIENTS considered to be final consumers; in such cases, the jurisdiction of the courts of the user’s place of residence shall apply.

All of this is without prejudice to any consumer’s right to turn to the Consumer Arbitration Board in their area; furthermore, please be advised that in the event of a consumer-related legal dispute, pursuant to Article 14.1 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform available at the following link: https://ec.europa.eu/consumers/odr.